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Frequently Asked Questions

FAQ Topics

About Our Products

Q Why use Jazzyhair?
Q I don't think I can see my hair colour in your selection. What colour should I pick?

Payments and Orders

Q Is buying from the Jazzyhair secure?
Q I'm waiting for an email from Jazzyhair but I haven't received it?
Q What payment methods do you accept?


Q How much is shipping?
Q How quickly after receiving my payment do you send my order?
Q When will I receive my order?
Q How will you send my order?


Q I made a mistake with my order! Can I change it?
Q Can I cancel my order?
Q I think I received the wrong item - what can I do?
Q If I'm not happy with my product can I return it?