Returns
| Q | I made a mistake with my order! Can I change it? |
| Q | Can I cancel my order? |
| Q | I think I received the wrong item - what can I do? |
| Q | If I'm not happy with my product can I return it? |
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| Q | I made a mistake with my order! Can I change it? |
| A |
If your products hasn’t been shipped yet we can always make amendments and are happy to do so! Just email us at info@celebrityelite.co.uk and if necessary a member of our team will contact you to assist! Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged. |
| Q | Can I cancel my order? |
| A |
You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information. |
| Q | I think I received the wrong item - what can I do? |
| A |
We will do our best to help correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible! |
| Q | If I'm not happy with my product can I return it? |
| A |
At Jazzyhair we want the process of buying to be as stress-free as possible. We offer all our customers a 7 day money back guarantee. We are committed to ensuring you get the best possible fit every time you purchase from us. If for any reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund; or exchange the item for a different size / colour if preferred See our terms and conditions for more info. |
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